1. Introduction Steady State AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website steadystateai.com, use our AI quote automation services, or communicate with us.

Steady State AI is a trading name of the Swedish registered entity (Reg No: 20020704-6293). While our headquarters are in Sweden, our services are optimized for the US market.

2. Our Role: Controller vs. Processor

Data Controller: We act as the Data Controller for the personal information you provide to us as a business client (e.g., your name, business email, billing info).

Data Processor: When our system processes leads, quote requests, or emails on your behalf (i.e., data belonging to your customers), we act as a Data Processor. We process this data strictly according to your instructions and our Terms of Service.

3. Information We Collect We collect information in the following ways:

Information You Provide:

Business Contact Info: Name, email address, phone number, company name.

Billing Data: Credit card details (processed securely via Stripe; we do not store full card numbers).

Service Data: Pricing rules, service lists, and email credentials/API keys needed to integrate with your systems.

Information Processed on Your Behalf:

Lead Data: Names, addresses, phone numbers, and service requests of the homeowners/leads you want us to quote.

Automated Information:

Technical Logs: IP addresses, browser type, and usage data to monitor system performance and security.

4. How We Use Your Information We use the collected data to:

Provide, operate, and maintain our AI automation services.

Generate and send automated quotes and follow-up messages (SMS/Email) on your behalf.

Process payments and send invoices.

Improve our AI models and user experience.

Communicate with you regarding updates, support, or marketing (with your consent).

5. Sharing of Information & SMS Compliance We may share data with trusted third-party service providers ("Subprocessors") solely to deliver our services. These include:

Payment: Stripe

AI & Automation: OpenAI, Make.com, Zapier

Infrastructure & Hosting: GoHighLevel, Google Cloud, Amazon Web Services (AWS)

Communication: Twilio / LeadConnector (for SMS and Email delivery)

⚠️ IMPORTANT SMS PRIVACY CLAUSE (Strictly Enforced): No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Translation: We never sell or share your phone number or your leads' phone numbers to other companies for them to market to.

6. International Data Transfers Since our headquarters are in Sweden (EU), data may be transferred to and processed in the European Union or the United States. We ensure appropriate safeguards are in place, such as the EU Standard Contractual Clauses (SCC), to protect data privacy during these transfers.

7. Data Security We use industry-standard security measures, including encryption (SSL/TLS), access controls, and secure servers, to protect your personal information. However, no method of transmission over the Internet is 100% secure.

8. Data Retention We retain personal data only for as long as necessary to fulfill the purposes set out in this policy.

Client Data: Stored as long as you have an active account + 12 months.

Lead Data: Processed for the duration of the quote/follow-up cycle and stored according to your CRM settings.

Legal: We may retain certain records for longer periods if required by tax or accounting laws.

9. Your Rights (US & EU) Depending on your location, you have the right to:

Access & Correction: Request a copy of your data or correct inaccuracies.

Deletion: Request that we delete your personal information (subject to legal retention requirements).

Opt-Out: Unsubscribe from our marketing emails or reply "STOP" to opt out of SMS communications.

To exercise these rights, please contact us at [email protected].

10. Children's Privacy Our Service is strictly B2B and not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 13.

11. Contact Us If you have questions about this Privacy Policy, please contact us:

Steady State AI Email: [email protected] Reg No: 20020704-6293